DEPOSIT FAQs
Q: WHAT IS THIS DEPOSIT FOR?
A: You are paying for the individuals session but all the money goes TOWARD ANY purchase online later after photos go online!
We take individuals in at least THREE poses and dancers get a minimum of TEN photos (of varying lengths/crops/poses) in the online gallery.
You do not need to know what you are purchasing JUST in what costume/s you would like individuals taken in. You will still get to see the photos before you finalize your decision for what prints/products make your final cart.
EVERYONE (regardless of if you made a deposit or not) will still be able to purchase group photos online!
Q: WHAT IF I DON'T LIKE THE PHOTOS?
A: We want you to feel FULLY confident in making your deposit, so if you are unhappy with your photos, we will take them down and issue a FULL REFUND!
We DO NOT issue PARTIAL REFUNDS as the idea of the deposit is that you are planning to spend the deposit amount on the photos we shoot.
You must email us BEFORE your Gallery Finale to take advantage of this option.
Q: HOW AND WHEN DO I MAKE THIS DEPOSIT?
A: Go to releveAWAY.com, click on STUDIOS and find your studio. Find your specific classes, categorized by SHOOT DAY. You can make your deposit a few weeks before photoDAY/WEEK all the way up until the minute the shoot is scheduled to begin! You’ll find more details on each class page.
Q: WHAT IF I DON'T USE ALL THE DEPOSIT DOLLARS?
A: Like a gift card, the balance remains on the GIFT CERT CODE and can be used toward any future online purchase. You CANNOT use a remaining balance towards a FUTURE DEPOSIT, only online purchases. To add a previous year's balance to a current GIFT CERT CODE, email us and we will combine them on your most recent gift certificate code!
Q: WHAT DOES THE DEPOSIT COVER?
A: ANYTHING ON OUR SITE including shipping... and even tax! This deposit works just like a gift certificate or gift card. You can purchase prints and products with it. You can use it towards group shots, compCOLLAGES, photos from last year... ANYTHING on our site.
The ONLY thing it CANNOT go towards is FUTURE deposits!
Q: HOW DO YOU HANDLE SIBLING AND/OR BUDDY SHOTS?
A: You can add Sibling Shots based on the shootDAY/NIGHT you plan on having us shoot this! There is more specifics in each ‘SIBLING SESSION’ product page.
Buddy shots and/or small buddy groups require only ONE deposit for the whole the pair/group. You should make a deposit under the CLASS that you plan for us to shoot this and be sure to include all the names of those in the shot! For buddies/duets, we will take most together and one quick shot of each dancer individually. For small groups we will ONLY take all shots together, unless a separate deposit is made for more in-depth individuals.
Small groups/trios should sign up for a SESSION time so we can highlight the dance aspects of the group instead of just the ‘buddiness’ of it!
This can get confusing so feel free to email us more specifics and we’ll get back to you within two business days!